BBB warns about a scam involving fake change of address websites

Summer is typically a popular time to make a move, and scammers are looking for ways to take advantage of those moving to a new home, as noted in a BBB study on moving scams. The Better Business Bureau is urging consumers to be extremely cautious when searching for official websites which allow you to update your address and other personally identifying information (PII). 

Scammers are creating websites that look like services pretending to help switch your address for a move, sell property titles, renew your driver’s license and more. The sites trick consumers into paying steep prices for services that are typically free or low cost. Also, sharing your information with scammers through these phony sites puts you at risk for identity theft. 

How the Scam Works 

One common version of this scam involves changing your address through the United States Postal Service (USPS). You type “address change” or a similar query into a search engine. Several results pop up. You click on the one that looks official and says USPS. When the site loads, everything looks normal, you fill out the forms and make a payment with your credit or debit card. Shortly after, you notice a hefty charge from a business that is not the postal service. When you call the company to find out what happened, they claim, at best, that they can only offer you a partial refund. The cost to change your address with the USPS should only be $1.05; visit the official USPS change of address site

“This website looked just like the USPS website,“ said a Lebanon consumer in her report to “After filling out my info, it appeared that I was indeed able to update it to my new address. It wasn’t until about 20 minutes later when I logged into my bank and found a $79.95 charge for changing my address that I realized this was a scam.”  

In most cases, these fake companies get away with your money and your address is left unchanged. 

How to Avoid Falling Victim to a Fake Website 

  • Double check the URL before you enter personal and payment information. It can be easy to click on a sponsored ad or imposter website without noticing. Before you enter any sensitive information, double check that you are on the right website and that the link is secure. (Secure links start with “https://” and include a lock icon on the purchase page. Learn more at 
  • Be wary of third-party websites. Some websites appear to offer a legitimate service but are only fronts for a scam. Be suspicious of websites with no working customer service number and no physical address. Typos and grammatical errors can be indications of a scammer’s handiwork too. 
  • Make online purchases with your credit card. Fraudulent charges made on a credit card can usually be disputed, whereas that might not be the case with other payment methods.   

For More Information 

If you are planning a move, readBBB’s recent study on moving scams

If you have been the victim of this or another scam, make others aware by filing a report on BBB Scam Tracker

If you have been the victim of identity theft, get a personalized recovery plan at (a service of the Federal Trade Commission). 

ABOUT BBB SERVING CENTRAL INDIANA: For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2020, people turned to BBB more than 220 million times for BBB Business Profiles on more than 6.2 million businesses and Charity Reports on 11,000 charities, all available for free at There are local, independent BBBs across the United States, Canada and Mexico, including BBB serving Central Indiana, which was founded in 1916 and serves 46 counties.  

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