Margaret Mary Health Introduces User-Friendly Billing Platform to
Enhance Patient Experience
BATESVILLE, IN – Margaret Mary Health has implemented a new patient billing platform
designed to enhance the patient experience. This platform provides patients with a user-friendly
interface they can easily access to understand their medical expenses. It offers transparency in
billing processes and the convenience of multiple payment options. In addition to paper
statements, it improves patient communication by utilizing text and email payment reminders.
“We recognize managing and paying MMH bills has been challenging for patients. One of our
top priorities is creating a care delivery model focused on improving access, convenience and
ease of using our services. Thanks to valuable input and survey feedback from our patients, this
is the first of several platforms we’ll be implementing throughout 2024 designed to improve the
patient experience before, during and after utilizing our services,” shared Liz Leising, CEO and
President of Margaret Mary Health.
As part of the new automated system, patients will receive text messages and/or emails alerting
them each time a bill has been generated following services. These messages are sent prior to
when a paper statement is received in the mail. Additional text and email payment reminders
will be sent from MMH prior to the due date, which is 30 days from statement generation.
Patients will have the ability to customize their communication preferences and opt out of any,
including paper statements. Payments can be made through a variety of methods including
online, through text message link, via an automated phone line 24/7, scanning a QR code on
the billing statement, through the patient portal or by traditional mail.
A major enhancement is the ability for patients to set up their own payment plan online through
their patient portal or by visiting mmhealth.org/paymybill. Payments can also be set up as
reoccurring automatic payments with a credit or debit card. MMH offers zero-interest payment
plans for up to 36 months, depending on the total balance due. Payment plans may also be
arranged via phone by calling our Patient Financial Services team at 812.933.5441.
MMH is committed to delivering the best possible healthcare services and is grateful for the
ongoing community support. For easy access to the patient portal, go to the App Store or
Google Play, search for MMH Patient Portal and download the mobile app. If you need
assistance enrolling, or help with your username and password, call the Portal Helpline at
812.933.5124. For questions regarding the new billing platform contact the Patient Financial
Services team at 812.933.5441.