A study by Better Business Bureau® finds that while people in North America struggle to pay trillions of dollars in debt, some look for help from companies promising to help reduce or eliminate their debt or fix their credit score. And some of these companies make big promises, but rarely deliver, leaving people further in debt.
The 2023 study, Credit Repair and Debt Relief: BBB® study finds some companies fail to deliver on big promises, examines debt relief, debt consolidation and credit repair industries, finding a pattern of high fees and overstated promises from predatory companies. BBB has more than 11 thousand complaints and a thousand negative reviews about debt and credit assistance, which reveal a pattern of misleading and sometimes fraudulent claims, especially among a group of companies headquartered in the American west.
Consumers told BBB stories about how their dedication to plans proposed by these companies, meant to boost their credit scores or reduce crushing debt, left them worse off.
An Indianapolis-based credit support business received numerous complaints from consumers stating having not received their money, being overcharged and unable to obtain their refunds.
“I paid this company to clean my credit. I waited two days to hear back from them, but no one contacted me. I tried calling twice but no answer. I sent them two emails still I have not heard from this company. I canceled the agreement with them and asked them to refund me but still no kind of phone call or email about my situation.”
While some consumers report positive experiences with the credit and debt assistance industry, this study shows there are negative patterns reported by consumers to BBB about companies in the industry, and outright scams designed to deceive and take money from consumers.
“His business was to reimburse for losses,” said a Carmel, Indiana woman in a BBB Scam Tracker report. “This [scam] took place over a few months, he kept asking for more money for whatever reason totaling $43,000.”
Debt is not inherently bad, but millions of North Americans can find themselves underwater as monthly payments and interest stack up. When emergencies strike or monthly paychecks don’t add up, missed payments result in late fees, plummeting credit scores and further economic distress.
Key findings
Predatory debt relief, consolidation, and credit repair companies advertise quick and extensive fixes for low credit scores and defaulted debt, but the ability to enact change is often much more limited than implied.
Consumers report to BBB the mounting fees for debt relief programs and lackluster results from credit repair businesses have lost them thousands of dollars and left them worse off than before.
Many of the services offered by credit and debt assistance companies can be done by consumers themselves. However, difficulty in understanding their options, lack of know-how or a time crunch and other issues can lead some consumers to seek assistance. Here are some key terms and services to know when researching options.
BBB offers tips for consumers considering debt relief or credit repair:
- Use AnnualCreditReport.com to get a free credit report.
- Don’t pay or provide payment information until service is rendered.
- Critically examine any guarantee made. Few, if any, companies can ensure a credit or debt company will agree to negotiate with them or adjust reports.
- If you are in default, call debt holders yourself and attempt to negotiate a lower debt payment.
- Check monthly bank statements to avoid recurring charges from companies.
- Search online for free information.
- Don’t be rushed. Unscrupulous businesses and scammers both use high-pressure tactics.
- Avoid giving away personal banking information until you are 100% certain a company is legitimate.
- Refuse to work with companies that won’t tell you your rights when it comes to credit repair or debt relief.
- Be wary of anyone claiming to be associated with a government agency.
Where to report:
- Better Business Bureau or BBB Scam Tracker
- Federal Trade Commission (FTC) or call 877-FTC-Help.
- Find your state Attorneys General online.
ABOUT BBB SERVING CENTRAL INDIANA: The Better Business Bureau has empowered people to find businesses, brands, and charities they can trust for over 110 years. In 2022, people turned to BBB more than 250 million times for BBB Business Profiles on more than 5.3 million businesses and Charity Reports on about 12,000 charities, all available for free at BBB.org. The International Association of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada, and Mexico.
